Support Center

Vendors can skip the wizard setup and directly enter the vendor Dashboard, or they can provide the details here in step-wise manner to pre-populate necessary details of the store.

The entire process of the wizard should take 4-5 minutes and let’s discuss the steps vividly for better understanding.

In an initial step, the vendor has to fill up the store details, such as store logo, banner, address of the store, location and store description. Note that few fields will be pre-filled ( such as store email, name etc which are present as registration field), you can fill up the remaining fields as shown below:

This is perhaps the most important step of all where the vendor will setup their payment account, the options here is dependent on the available payment methods supported by the admin allows the following payment gateway for vendor(s) as shown in the following screenshot from :

Whichever payment gateway is selected from the above settings, they will be reflected in this step and the vendor(s) can configure their payment account from here. Following is a screenshot of the step which has payment gateways Paypal, Skrill and bank transfer enabled.

For every payment method, the vendors will have to fill out the relevant details and move to the next step of policies.

In this step the vendor can enter their store policies like refund policy, shipping policy and cancellation policy. Additionally, you can set the label for policy tab from here.

Here’s a screenshot for better understanding:

As a next step the vendor can configure or enter their details of customer support, they will be able to enter the phone number, email address and physical address of contact support. Here’s again a glimpse of the same.

You can also place the links of your social channels in your store for more engagement, portraying social links in your store definitely boosts your sales as it gives you more window. Here’s a screenshot of the page with an example of twitter account being set:

Here’s where one can see the social media links in vendor store page as shown below with twitter link as an example.

Once the above steps are completed you are all done with the setup and will receive a screen like the following:

Once you click on ” Let’s go to Dashboard” the vendors will be redirected to their respective Dashboard from where they can fill in the remaining or left-over details and here’s how it looks like

In addition to the wizard provided above, if and incase the vendor(s) skips any steps they can enter the data from Settings panel in vendor dashboard here: Goto Vendor Dashboard -> Settings as shown below.

You will find similar options provided in the Dashboard as well, and can fill in the required details for setting up the store. Please find the sections highlighted in red to check the fields provided and configure your store accordingly to start selling!